We answer in the FAQ below the main questions that our customers could ask.
If you have any other questions, please contact us at contact@grandetjolie.com .
If you have any other questions, please contact us at contact@grandetjolie.com .
frequently asked Questions
Q: “How do I place an order?”
You can buy shoes from us through this website, by adding items to your basket and then following the ordering instructions.
You can also purchase items from our store or call us to place an order.
Q: “What benefit to come to our store?”
Coming on site will firstly allow you to have a better overview of the items, but you will also be able to try the items on before buying them, in order to ensure their quality and comfort.
Q: “My item does not fit me, is it possible to make an exchange or a return?”
Your satisfaction is important to us, that's why we offer to return your item to us free of charge in order to exchange it or refund it to you.
For more information, see our Refund Policy .
For more information, see our Refund Policy .
Q: “How long will my order take to arrive?”
From Tuesday to Saturday, we send all our orders within 24 hours. Add to this the estimated delivery time, which will depend on the delivery service you have chosen (usually between 2 and 5 days).
Q: “What are the different delivery methods?”
You choose your delivery method when ordering.
We offer various delivery services, such as Chronopost, UPS, Mondial Relay or even Colissimo.
You therefore have the option of having it delivered to your home or to a relay point in order to save money.
We offer various delivery services, such as Chronopost, UPS, Mondial Relay or even Colissimo.
You therefore have the option of having it delivered to your home or to a relay point in order to save money.
Q: “In which store is your stock available?”
Our main store is located at 158 Boulevard Magenta, 75010, Paris. We find our stocks Remonte, Gabor, Folie's, English Classics and part of the Grande and Jolie stock. The physical part also offers a variety of shoe choices from all brands for anyone of any age.
Our secondary store is located at 58 rue Meslay, 75003, Paris. We store the rest of our online store there, either our Tamaris, Rieker, Mephisto stocks or the rest of our Grande and Jolie products.
Our secondary store is located at 58 rue Meslay, 75003, Paris. We store the rest of our online store there, either our Tamaris, Rieker, Mephisto stocks or the rest of our Grande and Jolie products.
Q: "In which store is my product available?"
To find out in which store the product of your choice is available, simply look at its product sheet:
You will find the store in question as well as its information below .
Q: “What if I need assistance?”
You can contact us in different ways if you need us.
Telephone support is available Tuesday through Saturday from 10:30 a.m. to 12:30 p.m. and from 2 p.m. to 6 p.m.
You can also contact us by email contact@grandetjolie.com or come and see us on site in our shop.
Telephone support is available Tuesday through Saturday from 10:30 a.m. to 12:30 p.m. and from 2 p.m. to 6 p.m.
You can also contact us by email contact@grandetjolie.com or come and see us on site in our shop.
Choose a Relay point / Make a return
Q: “How do I choose my relay point?”
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Q: “How do I modify my relay point?”
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Q: “How do I return my package?”
If the item you ordered needs to be returned, you can make a return request yourself from your customer account, by logging in via your email address.
Then go to your order:
You can therefore request a return by following the instructions.
Note that you will then need to print the shipping label in order to stick it on the return package:
Then go to your order:
You can therefore request a return by following the instructions.
Note that you will then need to print the shipping label in order to stick it on the return package:
Q: “How do I create a customer account/log in to my account?”
To create a customer account or connect to your existing account, simply click on “Connect”.
You will then be asked to enter your email address. A 6-digit confirmation code will be sent to you by email. Once the code is entered, you will be redirected to your customer account, where you can access your order history and make return requests.
You will then be asked to enter your email address. A 6-digit confirmation code will be sent to you by email. Once the code is entered, you will be redirected to your customer account, where you can access your order history and make return requests.